Privacy policy

1. Data controller

The data controller is Paolo Gentili, Immobiliare Gentili, Corso della Libertà 8, 39100 Bolzano (BZ), Italy, VAT no. 02864440215.

For any request about your data, write to info@immobiliaregentili.it or call +39 0471 272076. The up-to-date list of data processors is available at the agency’s office.

2. What data we process

• Data you send us through the website forms (contact, enquiry about a property, valuation, property search request, mailing list sign-up): first and last name, email, phone if provided, your message and, depending on the form, details of the property to be valued (type, address or district, floor area, rooms, condition, timing) or of the property you are looking for (buy or rent, type, areas, price, floor area, bedrooms, features).
• Data needed for our estate agency work: identification and contact details, information about the property and about your financial capacity, land registry and title documents, details of your household.
• Technical browsing data (such as IP address, browser type, date and time of access), recorded automatically by the systems hosting the website to keep it running and secure.
• Messages you send us on WhatsApp, with your phone number and profile name: the service is provided by WhatsApp Ireland Ltd, which also processes this data under its own privacy policy.

3. Purposes and legal bases

• Replying to requests sent through the website, providing information on properties and preparing the valuation you asked for: pre-contractual steps taken at your request (Art. 6(1)(b) GDPR).
• Keeping your property search request and contacting you when a suitable property comes in: pre-contractual steps taken at your request (Art. 6(1)(b) GDPR). You can ask us to delete it at any time.
• Sending you new properties and agency news by email if you join the mailing list or tick the optional box in the form: only with your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time using the link in every email or by writing to us.
• Carrying out our estate agency services and the mandate you give us: performance of a contract (Art. 6(1)(b) GDPR).
• Complying with legal obligations, for example tax and anti-money-laundering rules (Legislative Decree 231/2007): legal obligation (Art. 6(1)(c) GDPR). This does not require your consent.
• Publishing information and photos of your property on this website, property portals, social networks and printed material to market it: only with your explicit consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.
• Sending you emails about services similar to those you have already used (Art. 130(4) Legislative Decree 196/2003): legitimate interest (Art. 6(1)(f) GDPR). You can object at any time without affecting the main service.
• Keeping the website secure and preventing misuse: legitimate interest (Art. 6(1)(f) GDPR).

Fields marked as required in the forms are needed to reply to you; without them we cannot handle your request. Some data may also reach us from third parties, such as other parties to a sale or public registers.

4. Recipients

Data is processed by the agency’s authorised and instructed staff and collaborators. It may be shared, only for the purposes above, with:

• IT service providers, including the hosting of this website, the form delivery service (Web3Forms) and our property management software, appointed as data processors;
• consultants and professionals, notaries, and technicians carrying out checks on the property at the land registry, the municipality and other bodies or registers;
• insurers, debt collection companies, public bodies and authorities where required by law.

5. Transfers outside the European Union

Some IT service providers may process data outside the European Economic Area. Any such transfer takes place only on the basis of a European Commission adequacy decision or the standard contractual clauses it has approved. Further information is available from the data controller on request.

6. How long we keep data

• Requests sent through the website: as long as needed to handle them and, if a relationship follows, for its duration. Property search requests are kept while they are active or until you ask us to delete them.
• Mailing list sign-up: until you withdraw your consent.
• Data on completed mandates and transactions: for the periods required by law, normally 10 years for accounting and tax records and for anti-money-laundering obligations.
• Browsing data: only as long as strictly necessary to run and secure the website.

After these periods the data is deleted or anonymised.

7. Your rights

You can at any time ask to access, correct or erase your data, restrict its processing, receive it in a structured format (portability) and object to processing based on legitimate interest (Arts. 15–22 GDPR). Where processing is based on consent, you can withdraw it without affecting the lawfulness of earlier processing.

To exercise your rights, write to info@immobiliaregentili.it or call +39 0471 272076. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali, www.garanteprivacy.it).

8. Cookies

This website does not use profiling or statistics cookies. Full details are on the Cookies page.

9. Changes

This policy may be updated. The version in force is always the one published on this page, with the date of the latest update.